Please Stop Using The Feedback Sandwich

Please Stop Using The Feedback Sandwich

Among my pet peeves from the conventional wisdom playbook about management, the “feedback sandwich” is at the top of the list.

You know what the feedback sandwich is. It is a way of giving feedback that goes like this: say something nice; then say the critical feedback – what you actually want to say; then say something nice again.

Getting Out of Your Head

Getting Out of Your Head

Getting out of your head is one of the toughest challenges you face as a founder/CEO. You have to wade through your own unproductive voices and make sure you communicate clearly and regularly with your team. It's a good time of year to remind yourself of this. I hope you enjoy this encore newsletter, which was also just featured on OpenView

It's not about being nice!

It's not about being nice!

One of the biggest misconceptions about how leaders talk to people is that they are supposed to be "nice." It's not about being nice! It's about using the right tools to come across clearly and not shut people down - for some that can be harder than it sounds! Use these tools: 1) Manage your tone 2) Frame it so they can hear you 3) Be specific.

Performance appraisals that aren't terrible

Performance appraisals that aren't terrible

It's that time of year! Performance appraisal season. There is plenty of confusion and dread about this process. How do you make it most useful? The best way to approach it: 1) Measure outcomes; 2) measure leadership behaviors; 3) get feedback from others. 

Managing yourself in tough situations

Managing yourself in tough situations

It happens to all of us. We screw up something and then have to fix it. Often "fixing it" means having a tough conversation. Many people don't like to do that, and they certainly don't like anticipating it. Here are three tools for you to help set yourself up for success: 1) Learning lab; 2) Label; 3) Forgive yourself. 

Scaling your leadership

Scaling your leadership

Stepping into a much larger role is exciting and nerve-wracking. It requires you to expand yourself - to get as big as the new job. You need to scale your leadership. That may sound good, but what does that really mean? Three things to do: Three tools for you: 1) Set the big picture; 2) Scale your communication; 3) Reshape your network. 

Managing your career transition

Managing your career transition

You've put your time into your functional area, you've achieved some success, and then sometimes it hits you: you want something broader, something more, something different. It's time to transition your career! Even though you might feel daunted, there are ways to do that, even when you are advanced in your career. Three tools for you: 1) Build your skills; 2) Translate your experience; 3) Engage your network.